Our Complaints Procedures
It is our intention to provide you with the highest possible level of customer service at all times. However we recognise that things can go wrong occasionally and if this occurs we are committed to resolving matters promptly and fairly.
Should you need to make a complaint, please contact our Managing Director using any of the following methods:
- In person
- In writing – Weald, Falcon House, Black Eagle Square, Westerham, Kent. TN16 1SE
- By telephone – 01959 565678
- By email – firstname.lastname@example.org
Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website. www.financial-ombudsman.org.uk
Further details will be supplied at the time of responding to your complaint.